privacy policy

Introduction

• Team Connect WA Incorporated (ABN: 57762392380) (Team Connect, we, us, and our) respects your privacy and is committed to transparency with regard to how we handle your personal information.
• We seek to align with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). Personal information is information (or an opinion) that identifies you or from which you are reasonably identifiable, whether true or not, and regardless of whether recorded in a material form or not.
• This privacy policy outlines how we manage your personal information, including when you visit teamconnectwa.org.au (the Website).
• We may modify or amend this privacy policy from time to time. We will display a notice on the Website indicating when any such revisions have been made.
• Unless you notify us otherwise, we will assume that you have consented to the collection of all information which is provided to us for use in accordance with this privacy policy.

What personal information we collect

• Team Connect collects personal information from you in a variety of ways, including when you:
• participate in programs and events run by us;
• fill out our registration forms, feedback surveys after participating in our programs and events, and volunteer application forms;
• visit and use our Website and interact with us on social media channels; or
• contact us by any method, such as telephone, email, post or interact with us in person.
• Under some circumstances, we may also collect your personal information from trusted sources such as members of your family, guardians or next of kin, or in the case of participants, from teachers and other school staff.
• There may be occasions when we collect information about you from a third party, such as through your school or cricket organisations. In such instances, we will determine whether we would have been entitled to collect such information from you and to the extent we would not have been entitled to do so, we will destroy or de-identify such information as soon as reasonably practicable.
• The types of personal information we collect from you may vary depending on the nature of your interaction with us, and may include:
• name, address, phone, email, date of birth and other contact information;
• information from enquiries about or engagement with any of the services we offer, donations or other contact you have made with us;
• financial details to process donations; and
• details comprised in your CricketID.

We may take photographs of you at our events for promotional purposes. We will seek your consent to use these photographs.

We may also collect some information from you that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our Website.

Sensitive information

• We may also collect certain sensitive information, such as criminal record, details in Working with Children Checks or health information, from our volunteers, staff and other partners.
• If you provide us with sensitive information, we may store and use that information for the purposes of providing our services and complying with our compliance responsibilities.
• Schools may provide us with additional sensitive information of participants in our programs and events, such as information about their racial background or sexual orientation. This information is generally only shared with us verbally and not held or stored by us in a written form.

Website and social media

When you visit our Website, we may collect certain information such as:

• your browser type and operating system;
• your IP address;
• the date and time of your visit; and
• the parts of the Website you access during your visit and your actions on our Website.

This information is used to analyse how people use our Website so we can improve our offerings. In using our Website, your personal information may be collected through the use of cookies. These are small text files placed on your mobile device or computer by our Website which automatically collect information about you without you providing that information to us directly. Most browsers are set by default to accept cookies. However, if you do not wish to receive any cookies you may set your browser to either prompt you whether you wish to accept cookies on a particular site, or by default reject cookies.  Please note that rejecting cookies may mean that some or all of the functions on our Website will not be available to you.

When you interact with us via our social media channels (such as Facebook or Instagram), we may collect certain information from you, including your comments, photographs or videos. We may use this information in the course of providing and promoting our services.

We may include links on our Website and social media channels to other sites that we do not operate or control. When you access a site other than our Website or social media channel, we are not responsible for the content or the privacy practices of those sites. We recommend that you review the privacy policies of each site you visit.

What if we can’t collect your personal information?

If you do not provide us with the personal information described above, some or all of the following may happen:

• we may not be able to provide the requested products or services to you, either to the same standard or at all;
• we may not be able to provide you with information about products and services that you may want; or
• we may be unable to tailor the content of our Website to your preferences and your experience of our Website may not be as enjoyable or useful.
• Where possible, we will allow you to interact with us anonymously or using a pseudonym. For example, if you contact us with a general enquiry, we will not require you to provide your name unless we need it to adequately handle your enquiry. However, for most of our functions and activities we usually require your name and contact information.

Use of your personal information

The personal information that we collect is generally used to provide products or services to you, and, if you use our Website, to track your usage, to evaluate performance of our Website. Information collected by us may also be used for the following purposes:

• providing our products and services, including in connection with our programs, such as providing funding, registrations with cricket clubs, supplying equipment and transportation, and organising and facilitation coaching opportunities;
• handling donations;
• issuing tax receipts;
• communicating with you, including to answer your enquiries;
• to improve the quality of our products or services;
• to improve the quality of your visit to our Website; or
• adhering to legal and regulatory obligations.

We may send you communications and information about our services and updates about our initiatives, including via our newsletter. At any time you may opt-out of receiving these communications by contacting us (see the details below) or by using opt-out facilities provided in the communications.

Disclosure of your personal information

We may share your personal information to third party contractors who help us conduct our business, and to third party organisations who enable us to carry out our functions and activities, including community cricket clubs, WA Cricket and Kidsport, in order for the participants to take part in the program.

Where information is shared with these third parties, we will take all reasonable steps to ensure that third parties observe the confidential nature of such information and are prohibited from using any or all of this information beyond what is necessary to assist us.

We may store your personal information with reputable third party IT providers that store or otherwise handle the personal information in locations outside of Australia.

We may also disclose your personal information as permitted or required by law.

Access to and correction of information

We take reasonable steps to ensure that the personal information we hold is accurate, complete and up-to-date.

You may request access to the personal information which we hold about you and request its correction if you believe it to be incorrect by contacting us using the details outlined below.

For security reasons, any request for details of information held by Team Connect should be made in writing, including via email. To ensure the integrity of your personal information, you may be asked to provide proof of your identity.

Protecting your personal information

We are committed to protecting the security of your personal information. We have appropriate security measures in place that are designed to protect the information we collect from misuse, interference or loss, and from unauthorised access, modification or disclosure.

Changes to Privacy Policy

We may modify this privacy policy from time to time. The most current version of this privacy policy will be uploaded onto our Website, so please check back from time to time. We will display a notice on our Website for a reasonable period after any such revisions have been made.

Contact Information

For any access or correction requests, complaints, or any other questions or feedback about this privacy policy, or your personal information, please contact:

Margie Oldfield, Chair
Email: teamconnectwa@gmail.com

If you make a complaint, we will endeavour to respond to it as soon as possible.